Teams

Informations générale

Un canal Trunk SIP représente un appel sortant et deux appels entrants simultanés
https://teamsphony.com/direct-routing-et-calling-plan/

Rapport PBIX : Auto attendant and Call queue historical reports – Microsoft Teams | Microsoft Learn

DLP for Teams chat and channel messages : E5 compliance

Etape création téléphonie teams

Configuration du SBC :
Dans Voice > Direct Routing

Configuration des PSTN usages :
Dans Voice > Direct Routing > Manage PSTN usage records
Ex : PSTNU-Unrestricted

Configuration des Voice Route (pour définir comment les appels seront routés à travers le SBC) :
Dans Voice > Direct Routing > Voices routes
Ex : FR-Unrestricted

Configuration des Voice Routing Policy (pour combiner les PSTN usages et les Voice Route à travers une Voice Routing Policy)
Dans Voice > Voice routing policies
Ex : FR-UnrestrictedPolicy

Affectation de la Voice Routing Policy à l’utilisateur
Grant-CsOnlineVoiceRoutingPolicy -Identity « xxx@deuzk.com » -PolicyName « FR-UnrestrictedPolicy »

Etape création d’empl. d’urgence

Téléphonie – appels d’urgences, étapes :

• Configuration des emplacements d’urgences
• Créer une stratégie d’urgence
• Affecter une passerelle PSTN locale
• Attribuer la stratégie aux utilisateurs

Attention : Lors de la création des emplacements, bien renseigner le ELIN, qui correspond au NDI d’un range, qui permet de savoir où rediriger l’appel. Orange ne sait pas lire dans les échanges SIP les adresses, mais uniquement le ELIN

Débugging général

The users report that a third-party Teams store app fails to load : Enable Extended diagnostics data for the new Teams client

A user cannot sign in to Teams. You need to run self-help diagnostics to troubleshoot the issue : From Connectivity Tests in Microsoft Remote Connectivity Analyzer, you select Microsoft Teams

Teams Premium

You need to run different kinds of reports to gain insight into how your organization uses Teams. Which two reports require a Teams Premium license?

• Teams with the most external user and guest activity
• Advanced Virtual Appointments activity

Déploiement de la téléphonie

You need to review Microsoft 365 network telemetry insights and estimate the required network bandwidth required for the deployment to Branch1.

• Review Microsoft 365 network telemetry insights : From the M365 admin center, configure the Network connectivity settings
• Estimate the required network bandwidth by using : Network Planner

You need to assess the network environment to identity the following for the planned deployment:
– Common configurations that must be updated : Teams advisor
– Whether the IP address and port settings between the local network and Microsoft 365 are configured correctly : Teams Network Assessment Tool

You need to configure policy settings to enforce network bandwidth restrictions only when Teams users are in the branch office :

• Meeting policy
• A Network roaming policy
  • A network roaming policy allow the assignement of specific settings to network sites. The Teams client will dynamically adopt the settings based on the network site it connects to. Therefore, when users at the Edmonton field site, where there is limited bandwidth, connect to Teams, the network roaming policy can be used to manage and configure settings such as media bit rate, ensuring optimal performance under constrained conditions.

You need to use Network planner to identify the networking requirements between the sites :

• From Network planner, you create a new network plan.
• What is Next ? Add a network site

You need to ensure that CQD displays current network and tenant data in reports :

• Action : Upload building data

You need to ensure that all the media traffic is processed by the QoS solution :

• From the Microsoft Teams admin center, set Insert Quality of Service (QoS) markers for real-time media traffic to On
• From Group Policy Management, create a Group Policy Object (GPO) that contains the Policy-based QoS settings, and then link the GPO to the domain

Stratégie d’entreprise

You need to ensure that all the meetings recorded by the Sales group are stored indefinitely :

• Set-CsTeamsMeetingPolicy -Identity Policy1 -NewMeetingRecordingExpirationDays -1

Users in your organization can communicate with external users who use Teams for personal use :

• Set-CsTenantFederationConfiguration -AllowFederatedUsers $true -AllowTeamsConsumer $true

Presence information is available only to the external partners on the users’ contact lists :

• Set-CsPrivacyConfiguration -EnablePrivacyMode $true

Move data at rest to Australia for User1 :

• Update-MgUser -UserId … –PreferredDataLocation AUS

Fonctionnalites d’appels

Call park : Call park and retrieve lets a user place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code with a supported app or device to retrieve the call

Savoir si call queue ou auto attendant :

• L’appelant doit choisir une option : Auto Attendant
• L’appel doit être distribué automatiquement à des agents : Call Queue

Outils